|Address:||12455 Westpark Drive
Suite – G6
Houston, TX 77082
|Regular Store Hours:||Monday-Friday – 8:00am – 5:00pm (cst)
Saturday – By Appointment
Sunday – CLOSED
For Emergency Response call Chemtel @ 800-255-3924
|Returns and Replacements:||I hate to make mistakes but sometimes I do make a mistake. My policy is that if it is my mistake then you don’t have to pay for the extra shipping costs. Your packages are insured and if damaged I will replace the damaged items immediately.
Here are the details:Fuel (HAZMAT) items cannot be returned due to HAZMAT regulations. I will replace any fuel or other item that is incorrectly shipped – if you do not want a fuel to be delivered then cancel the shipment with UPS or FEDEX as soon as possible and refuse delivery. You will have to pay for all shipping costs plus there is a $27.50 charge (UPS and FedEx) for any fuel package that is refused. If you need to return any item (other than a HAZMAT fuel) then contact me and I will assist you – if it is my mistake then the shipping of the replacements is at my expense – if not then all you pay is the shipping both ways (return and replacement plus the original shipping charges).Damaged Merchandise: Contact me as soon as possible and save the box and contents for UPS or FEDEX. I will replace the merchandise that was damaged in shipment at no charge. If your package is damaged in transit (seen on tracking data) then notify me as soon as possible and if the package is being returned to me then I will replace the damaged items immediately. I handle all shipping claims.
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